Refund & Return

We want you to be completely satisfied with your purchase from Trailer Movers Inc. This policy outlines the return process, eligibility for refunds, and our commitment to quality assurance. By purchasing from our website, you agree to the terms described below.

1. How to Initiate a Return

To begin a return, please contact our Customer Support team within 30 days of receiving your container.

Email: info@trailermoversinc.com
Once we receive your request, we will provide a Return Authorization (RA) number and instructions for return preparation.

2. Return Authorization Process

All returns must be pre-authorized.
Returns without an RA number may not be accepted.
Our team will guide you through the proper steps for packaging and shipment.

3. Packaging Requirements

Please ensure that the container is:

Securely packed in its original packaging or an equivalent alternative.
Protected to prevent any damage during return transit.

4. Return Shipping Information

Return shipping costs are the responsibility of the customer.
We recommend using a reputable carrier that provides tracking and insurance.

5. Refund Eligibility

Container Sales and Rentals

You may be eligible for a refund if:

The container is unused
The container is unmodified and in original condition
The return request is submitted within 30 days of delivery
Customization Services

Non-refundable once customization work has begun, as these services are tailored to your specifications.
If you are unsatisfied with the quality of the customization or believe a defect exists, see our Quality Assurance section below.

6. Quality Assurance

At Trailer Movers Inc, we take pride in the durability and quality of our containers and customization services. If you believe your container or custom feature has a defect or quality issue, please:

Contact us within 30 days of receipt with a detailed description and photos, if applicable.
Our team will assess the issue and determine whether it qualifies under our quality assurance policy.
If approved, we will offer a repair, replacement, or refund at our discretion.

7. Non-Returnable Items

We cannot accept returns for the following:

Customized containers once work has begun
Used or modified containers after delivery
8. Refund Processing

Once your return is received and inspected:

We will notify you regarding the refund approval status.
If approved, your refund will be processed within 10 business days and issued to your original payment method.

Contact information 

Email: info@trailermoversinc.com

Phone: +1 (332)-302-9318

address: 5467 Main Street
Williamsville, NY 11229